This Privacy Policy explains how Cleaners SW4 collects, uses, stores, and protects personal data about customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners SW4 customers and any individuals who contact or interact with us in relation to our cleaning services in the area we cover.
For the purposes of data protection law, Cleaners SW4 acts as the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable law.
We collect and process different types of personal information depending on how you interact with us and which services you use. This may include:
Identification and contact details such as your full name, home or business address, billing address, service property address, and general location within our service area.
Contact preferences and communication history such as your communication preferences, records of communications you send to us and that we send to you, and notes regarding enquiries or complaints.
Service and booking information such as details of the cleaning services you request, dates and times of bookings, frequency of services, property type and size, access instructions that you choose to provide, and any relevant information about your property that is necessary to perform the service safely and effectively.
Payment and billing information such as information necessary to process your payments and manage your account, including the amounts charged, payment status, and invoices. We do not store full payment card details when payments are processed by external payment service providers acting on our behalf.
Technical and usage data such as data collected from your use of our website or online tools, including device information, approximate location, and usage patterns, which may be collected through cookies or similar technologies where permitted by law.
Feedback and review information such as comments, ratings, testimonials, or survey responses that you provide in relation to our services.
We collect your personal data through a variety of channels, including:
When you contact us by phone, online form, or other communication method to request information or a quote.
When you book cleaning services with us, whether on a one off or recurring basis.
When you interact with our website or online platforms where usage information may be collected automatically.
When you provide feedback, submit a testimonial, or respond to a survey.
When information is provided to us by third party platforms or payment providers in connection with your booking or payment, where this is permitted by law and necessary to provide our services.
We process your personal data only when we have a lawful basis to do so. The main lawful bases we rely on are:
Performance of a contract. We process personal data to enter into and perform our contract with you, including handling enquiries, providing quotes, managing bookings, delivering cleaning services, handling payments, and communicating about your services.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, maintaining business records, preventing fraud or misuse, and ensuring the security of our staff and customers.
Legal obligation. We process certain personal data to comply with legal obligations, such as tax and accounting requirements, or in response to lawful requests from authorities.
Consent. In some situations, we may rely on your consent, for example for certain types of marketing communications or optional cookies where required. When consent is our lawful basis, you may withdraw your consent at any time.
We use the personal data we collect for purposes including:
Providing and managing cleaning services, including bookings, scheduling cleaners, and accessing your property as instructed.
Managing customer relationships, including responding to enquiries, sending service updates, and handling issues or complaints.
Processing payments, issuing invoices, and maintaining financial and accounting records.
Improving and developing our services, monitoring service quality, and tailoring our offerings to customer needs.
Sending important administrative messages, such as changes to terms, service confirmations, or notices about this Privacy Policy.
Carrying out internal reporting, auditing, and compliance activities.
Sending marketing communications about our services where permitted by law and, where required, with your consent. You can opt out of such communications at any time.
We may share your personal data with selected third parties who act as data processors on our behalf. These service providers only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. Categories of processors may include:
IT and hosting providers that support our internal systems, website, and data storage.
Payment service providers that process your payments securely.
Customer relationship and booking management tools that help us manage enquiries and appointments.
Professional advisers such as accountants or legal professionals, where necessary for our legitimate interests and legal obligations.
We may also share personal data with third parties where required by law, to protect our rights or the rights and safety of others, or in connection with a business sale or restructuring, subject to appropriate safeguards.
We do not sell your personal data to third parties.
Where we use data processors or services that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or other safeguards recognised under data protection law.
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to satisfy any legal, accounting, or reporting requirements.
In general, data related to service provision and contracts is retained for the duration of our relationship with you and for a period afterwards to comply with legal obligations, resolve disputes, and enforce agreements. Financial records will typically be retained for a period required by tax and accounting rules.
Where personal data is no longer needed, we will securely delete, anonymise, or otherwise remove it from our systems.
You have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and exemptions, and we will respond to any request in line with legal requirements. Your rights include:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how we use it.
Right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have the right to object to processing for direct marketing at any time.
Right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used, machine readable format, or ask us to transmit it to another controller where this is technically feasible.
Right to withdraw consent. Where processing is based on your consent, you can withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, you can contact us using the contact methods you normally use in your dealings with Cleaners SW4. We may need to verify your identity before responding to your request.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. These measures include limiting access to personal data to staff and processors who need it for their work, using appropriate security technologies, and training staff on their data protection responsibilities.
This Privacy Policy applies to all Cleaners SW4 customers in our service area, as well as prospective customers who contact us or visit our website from within the area. By engaging with us or using our services, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed in accordance with it.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be effective when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
You are in need of professional cleaners SW4 service? Contact us and hire the most experienced cleaning team who will charge you less than the other companies around.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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