These Terms and Conditions set out the basis on which Cleaners SW4 provides cleaning services to residential and commercial customers. By booking or using any service offered by Cleaners SW4, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Client means any individual, company or organisation that requests or uses services from Cleaners SW4.
Company, we, us or our means Cleaners SW4, the provider of the cleaning services.
Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, commercial cleaning or related services supplied by the Company to the Client.
Cleaner means any person engaged by the Company to perform the Services.
Booking means a request by the Client for Services which is accepted by the Company.
The Company supplies professional cleaning services to Clients within its operating area, which includes SW4 and surrounding districts. The specific tasks, timing and frequency of visits will be agreed at the time of booking and confirmed by the Company.
Unless otherwise agreed in writing, Services are limited to routine cleaning tasks such as vacuuming, mopping, dusting, bathroom cleaning, kitchen cleaning, internal window cleaning and other standard domestic or office cleaning duties.
Specialist services such as external window cleaning, carpet cleaning, oven cleaning, after-builders cleaning, heavy stain removal, or handling of hazardous materials may be available on request and may be subject to separate terms, risk assessments or additional charges.
3.1 Bookings can be made by the Client through the Companys accepted communication channels as specified on the Companys website or promotional materials.
3.2 When making a booking, the Client must provide accurate and complete information, including the property address, type and size of the premises, preferred date and time, required service type, and any special requirements.
3.3 All bookings are subject to availability. The Company will confirm acceptance of a booking and the scheduled date and time of the Service. A booking is not considered confirmed until the Client has received confirmation from the Company.
3.4 The Company reserves the right to decline or cancel any booking at its discretion, including where it believes the property is unsafe, unsuitable, or where the requested Services fall outside the Companys usual scope of work.
4.1 The Client is responsible for providing safe and appropriate access to the property at the agreed time of the Service. This may include arranging for someone to be present at the property or providing keys and instructions in advance.
4.2 If the Cleaner is unable to gain access to the property at the scheduled time due to circumstances within the Clients control, the visit may be treated as a late cancellation and a fee may be charged as set out in the cancellation section of these Terms and Conditions.
4.3 The Client is responsible for ensuring that the property is in a safe condition for work to be carried out. The Company reserves the right to withdraw its staff from any property where they feel threatened, at risk or unsafe, and the visit may be charged in full.
5.1 The Client must ensure that running water, electricity, lighting and reasonable heating are available at the property during the visit.
5.2 The Client should ensure that all valuable, fragile or sentimental items are safely stored away prior to the visit. The Client is responsible for informing the Company of any items or areas that require special care.
5.3 The Client must not request or engage Cleaners supplied by the Company for any work outside the agreed Services without the prior written consent of the Company.
5.4 The Client agrees not to directly employ or engage any Cleaner introduced by the Company for a period of 12 months following the last Service provided, unless otherwise agreed in writing and subject to a fee covering recruitment and training costs.
6.1 The price of the Services will be agreed at the time of booking and may be based on either an hourly rate or a fixed price for a specified job.
6.2 The Company reserves the right to amend its rates from time to time. Existing Clients will be given notice of any price changes applicable to their recurring bookings.
6.3 Payment terms will be communicated to the Client at the time of booking. Unless otherwise agreed, payment is due on or before the day the Services are provided. The Company may require payment in advance for certain types of Services, such as end of tenancy or one-off deep cleans.
6.4 The Company accepts payment by methods stated in its booking information. Cash payments to individual Cleaners are not accepted as full settlement of the Companys invoices unless expressly authorised by the Company.
6.5 If the Client fails to make payment on the due date, the Company reserves the right to suspend further Services and to charge interest and administration fees in accordance with applicable UK legislation.
7.1 The Client may cancel or reschedule a booking by giving the Company advance notice. The required notice period and any applicable charges will be specified at the time of booking and may vary depending on the type of Service.
7.2 As a general guideline, cancellations or rescheduling requests made with less than 24 hours notice may incur a late cancellation fee up to the full cost of the scheduled Service.
7.3 Where the Cleaner is unable to gain access to the property, or the visit cannot be carried out due to circumstances within the Clients control, the Service may be treated as cancelled at short notice and the applicable fee may be charged.
7.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including staff illness, severe weather conditions, transport disruption or situations where it is unsafe or impractical for the Cleaner to attend. In such cases, the Company will offer to reschedule the appointment at a mutually convenient time. The Company will not be liable for any losses arising from such cancellations or delays.
8.1 The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible and not later than 24 hours after completion of the visit, so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.
8.2 Any complaints made after 24 hours may be more difficult to verify and therefore may not be eligible for remedial action or partial refund.
8.3 Where a complaint is accepted, the Company may at its discretion offer one of the following remedies: a re-clean of the affected area, a partial credit towards a future Service, or a partial refund of the relevant portion of the fee.
9.1 The Company may provide cleaning materials and equipment, or may use those supplied by the Client, depending on the nature of the booking and any prior arrangements.
9.2 Where the Client provides cleaning products or equipment, the Client is responsible for ensuring that they are safe, in good working order, suitable for the intended use and compliant with relevant health and safety regulations.
9.3 The Company accepts no liability for any damage or injury arising from faulty, unsuitable or unsafe products or equipment provided by the Client.
10.1 The Company will handle general household or office waste as part of routine cleaning, such as emptying internal bins into the Clients designated external waste containers, in accordance with local waste collection arrangements.
10.2 The Company does not remove waste from the Clients property beyond the normal movement of waste to on-site bins, unless expressly agreed in advance as a separate service and in compliance with UK waste and environmental regulations.
10.3 The Company will not handle hazardous, clinical, chemical or industrial waste. This includes, but is not limited to, syringes, medical waste, asbestos, solvents, oils, paint, or any other materials classified as hazardous or controlled waste under UK legislation.
10.4 The Client is responsible for informing the Company of any potential contamination risks or special waste considerations at the property. Where such risks are identified, the Company may refuse to provide Services or may require additional controls and charges to comply with applicable regulations.
11.1 The Company will carry appropriate insurance cover, including public liability insurance, in accordance with UK standards for cleaning businesses.
11.2 While every care will be taken when providing the Services, the Companys liability for any loss or damage arising from negligence or breach of contract shall be limited to the value of the specific Service during which the incident occurred, and in any event shall not exceed the amount recoverable under the Companys insurance policy.
11.3 The Company will not be liable for:
a. Normal wear and tear or deterioration of items or surfaces.
b. Damage caused by defects, weaknesses or pre-existing conditions of the Clients property or belongings, whether known or unknown.
c. Loss or damage to cash, jewellery or other items of high value not properly secured.
d. Any indirect or consequential loss, such as loss of profit, loss of opportunity, or loss of enjoyment.
11.4 The Client must report any damage or loss believed to be caused by the Cleaner to the Company as soon as reasonably possible and in any case within 24 hours of the relevant visit. The Client must provide reasonable evidence and cooperation to enable the Company to investigate the matter and, where appropriate, make an insurance claim.
12.1 The Company is committed to maintaining high standards of health and safety for both Clients and staff. Cleaners are required to follow the Companys policies and safe working procedures.
12.2 The Client agrees to provide a safe working environment and to inform the Company of any known health and safety risks at the property, such as loose floorboards, faulty electrical fittings, or aggressive pets.
12.3 The Company operates a zero-tolerance policy towards abuse, harassment or discriminatory behaviour. If a Cleaner is subjected to such behaviour, the Company may withdraw Services immediately and terminate the contract without liability.
13.1 The Company shall not be liable for any failure or delay in providing the Services where such failure or delay is caused by events outside its reasonable control, including but not limited to extreme weather, fire, flood, strike, transport disruption, public health emergencies, or legal restrictions.
14.1 The Company will collect and process personal information about the Client for the purposes of managing bookings, providing Services and handling payments and enquiries.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such information secure.
15.1 The Company may update or amend these Terms and Conditions from time to time. The most current version will be made available by the Company on request or through its usual communication channels.
15.2 Continued use of the Services after any changes have been notified will constitute acceptance of the revised Terms and Conditions.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
17.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
18.1 These Terms and Conditions, together with any written confirmation of a booking issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of Services and supersede any prior agreements, understandings or arrangements.
By placing a booking with Cleaners SW4, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
You are in need of professional cleaners SW4 service? Contact us and hire the most experienced cleaning team who will charge you less than the other companies around.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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